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ROADS
The Rapid Order and Distribution System from Applied Business Solutions seamlessly integrates with Pegasus Opera II Enterprise to give you the power and flexibility to cope with the demands of an intensive telesales, order processing, and distribution operation. Designed to facilitate the management of call cycles, order/buying history, order templates and delivery rounds/routes, ROADS will enable you to be more productive, responsive, and efficient within your telesales and order processing activities.
Many companies struggle to use standard Sales Order Processing routines within accounting systems to deliver an acceptable level of service to their customers. Operators become frustrated with the constant switching of screens to identify previous buying patterns and order frequency. Warehouse staff constantly juggle despatch notes to fit the delivery round cycle. ROADS now gives you the tools to streamline your telesales and order processing operation from the initial phone call to the final delivery of the products.
Daily Call List
This is the entry point for daily operations. The daily call list is presented as shown opposite, detailing the customer name, contact and telephone number. It will also detail the time to call and the current status, plus any outstanding orders and who is assigned to deal with them. A record is also shown as to whether there are any ad-hoc orders already on the system.
Picking Screen
Picking lists may be edited through this screen. This particular screen-shot is for a ‘round’ based picking list. This will show under or over picks, order quantities and other information relating to the despatch of goods. The option is available to pick by order rather than round if required.
Telesales Global Options Screen
This screen sets the defaults for how the template orders appear on the operators screen when entering or editing an order. It also deals with how Credit Control, discounts and prices are controlled. Other tabs offer similar configuration options including the using of stock super sessions or alternative items plus an additional feature which handles association Stock Items, eg if a customer is buying a battery powered item it could offer to supply batteries.
Telesales Customer Contact Options Screen
Choices are available for day and time of call and also date of delivery and on which round. This screen shows how each customer’s record is configured to show when they are called on a weekly basis, including the preferred time, delivery and round. Also shown on this screen are the contact details of the customer, the telesales operator assigned to normally call them and whether they are Cash Only or Account customers.
For further information please contact us or download our ROADS information sheet.
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