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New dates available for Reporter and XRL training courses.
Service and Helpdesk Managment
Opera II offers a fully integrated end-to-end Service and Helpdesk Management solution, designed to provide contract and equipment management, project processing, billing and full Helpdesk processing, which includes engineer and resource scheduling facilities and an intuitive Knowledge Base.
In conjunction with SPM, Service and Helpdesk Management offers tracking from the original sales opportunity (SPM) and quote through to order, delivery, installation, billing, contract maintenance and servicing. This not only simplifies and improves your business processes but also ensures that you build and retain exceptional relationships with your customers. Helpdesk calls and activities can be logged against individual contacts, contracts, projects and equipment records, and can be charged accordingly and analysed effectively.
PDAs, Tablets, Internet/Intranet web forms and TomTom GPS Telematics can be configured to work with Opera II Helpdesk Management to allow swift entry of information such as time, parts, expenses and customer signatures.
Service and Helpdesk Management integrates seamlessly with other Opera II modules and eliminates the need to run multiple software packages so that you can instantly benefit and improve your processes by having all data stored and utilised in one central location.
For more information download the information sheet or speak to one of our product specialists
