Pegasus Support - Applied

First Class Pegasus Support

Applied Business Solutions (UK) have been supplying and supporting Pegasus Software solutions for over 25 years. We work in close partnership with Pegasus Software so we can provide our customers with feature rich, fully integrated solutions to help grow their business. We have been awarded the Pegasus Centre of Excellence award for our in-depth Pegasus product knowledge and understanding, outstanding aftercare sales and service excellence, so you can guarantee that our knowledge of Pegasus solutions is second to none.

 

Our experienced technical support team are on hand to support your business when you need us. With a single point of contact, you can feel confident in the knowledge that we will help to keep your business running.

 

Applied Business Solutions (UK) puts our customers first to ensure that you always receive the best service. A dedicated account manager will be in touch regularly to keep up to date with your business requirements and to answer any queries that cannot be dealt with by our support team.

Our Support

The majority of our support calls are dealt with via email or through one to one phone conversations; where required our support team utilise LogMeIn to fix issues remotely or if issues cannot be fixed remotely we will make an on-site visit to ensure that the problem is resolved.

We have a direct line to our support team, as well as our monitored helpdesk so our staff are always on hand to help and will prioritise issues based on their severity. Our key focus is to make sure that all of our customers, no matter what their size, always receive a rapid response and fix any issues or problems.

Our support team provides the following services:

  • Quick and easy access to our friendly team of Pegasus experts by phone or by email
  • Remote access, we will log onto your system to help with troubleshooting issues
  • Quick resolutions to technical issues
  • Our useful hints and tips and regular blogs
  • Upgrades and updates to the latest versions
  • Updates on enhancements, product development, and upcoming new releases for Pegasus

Support costs

Our Pegasus support costs are based on the number of users and modules that you have. Support contracts usually relate to one year’s contract and the number of support calls that you can log are uncapped.

Applied Business Solutions (UK) keep our costs competitive against other Pegasus business partners, however we believe we add extra value for our customers through our first class support, dedicated customer car and extensive product knowledge in and around Pegasus software solutions.

Applied Business Solutions (UK) have experience in supporting all versions of Pegasus Software solutions, however, to comply with the 2019 Making Tax Digital regulations we would always recommend that you are on the latest version.

Switching Pegasus Business Partners is easy…

Applied Business Partners (UK) have been Pegasus Business Partners for over 25 years and have been awarded a Pegasus Centre of Excellence Award. All our support team are fully Pegasus Software accredited so we can provide you with first-class Pegasus Software support.

It is free of charge to switch business partners, all that changes are who your Pegasus Software annual licence is managed by and who provides your support.

To switch Pegasus Business Partners all you need to do is drop an email to Pegasus Software to let them know you want to switch, we will do the rest of the work for you.

Opera 3 support transfer and renewal quotations

If you think that you could be getting more out of your Opera 3 solution and would like to review your support options or just find out what another Pegasus Business Partner could offer you, we would be more than happy to help. Whether it be just a price comparison or advice to find out if you are using your Pegasus solution to its full potential, we would be more than happy to answer any questions you may have.

We're here to help

Providing solutions for a clear return on investment